Mall Store Sales Associate (Endy)

Bed Bath & Beyond•Ottawa, ON

6d•Onsite

About The Position

Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada's largest direct online-only mattress stores. The brand’s mission -- to help all Canadians get a better night’s sleep -- extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.

Requirements

A positive, optimistic attitude and a strong customer focus
Be ambitious and willing to commit to continuous education and learning
Critical thinking skills and the ability tackle problems on your own
Knowledgeable in Mac and Google Suite systems
Available to work days, evenings and weekends

Nice To Haves

Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person
Zendesk or other help desk system knowledge is an asset
Familiarity with Shopify or online store management systems is an asset

Responsibilities

Engage with customers to identify their needs and wants, promote our quality products and service offerings
Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
Work together as part of the Sales team to exceed goals and expectations
Represent both the Sleep Country and Endy brand with best-in-class customer experience, helping customers with their inquiries
Efficiently process sales orders via tablet or point of sale
Capture email addresses, customer insights and product experiences to report back to the team

Benefits

Base salary of $6,000.00 plus competitive commission
Monetary bonuses for meeting monthly targets
No limits to earning potential
No caps on Commission
Monetary Bonuses
Diverse and inclusive work environment
Extensive sales training on our products and services
Access to training and development platforms
Full medical, dental benefits
Deferred Profit Sharing Program
Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being
Associate Discount Program
Maternity/Parental leave top up benefits
Tuition Reimbursement Program that covers professional AND personal development
Long service awards, celebrations and other social events
Associate Referral Program
Paid day off to volunteer at your local charity of choice