Mall Store Manager (Endy)
About The Position
Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada's largest direct online-only mattress stores. The brand’s mission -- to help all Canadians get a better night’s sleep -- extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.
Requirements
- At least 2+ years' sales experience, a record of strong store sales and demonstrated performance
- Excel in a team selling environment
- Ambitious, charismatic and passionate about people and sales
- A strong business acumen with the ability to achieve sales and deliver a great customer service experience
- Demonstrated leadership skills in motivating and developing a sales team
- Excellent interpersonal, communication, problem-solving time management and organizational skills
- Ability to develop strong relationships and trust with both internally and externally
- Available to work days, evenings and weekends
Nice To Haves
- Tech savvy; it is an asset if knowledgeable in Mac and Google Suite systems, Zendesk or other help desk system, familiarity with Shopify or online store management systems
Responsibilities
- Drive the growth and strategic initiatives as well as maximizing the sales efficiency and revenue potential of Sales Associates
- Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved
- Be responsible for the P&L performance, monitoring and assessing inventory levels
- Enhance the customer experience through building relationships and connecting them to our brand and brand values
- Addressing any escalated customer inquiries
- Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment
- Maintain staffing schedules and being responsive to any changes in business or traffic trends
- Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping)
- Provide best-in-class customer experience, helping customers with their inquiries
Benefits
- Base salary of $24,000.00 plus competitive commission
- Monetary bonuses for meeting monthly targets
- No caps on Commission
- Diverse and inclusive work environment
- Extensive sales training on our products and services
- Access to training and development platforms
- Full medical, dental benefits
- Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00
- Associate Discount Program
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
