Sales Associate

Petco • Fort Worth, TX

2d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role suits someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced, purpose-driven retail environment.

You will support animal health, safety, and care; share accurate product and pet-care information; provide friendly, solution-focused service; assist customers with purchases and transactions; and help keep the sales floor clean, organized, stocked, and visually appealing. The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It involves frequent standing and walking, bending, kneeling, reaching, and lifting, as well as working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet-care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Collaborate with and support teammates.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional setups, and daily operational routines.
• Follow company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Benefits

• Opportunities to learn, grow, and explore career paths.
• Welcoming, inclusive team environment.
• Purpose-driven work that makes a difference for pets and people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed