Full Time - Sales Associate - Building Materials - Opening
About The Position
As a Customer Service Associate in Building Materials, you welcome customers to Lowe’s and help them find the products and services they need for home improvement projects. You provide friendly, professional assistance throughout the shopping experience, help customers locate and select merchandise, and occasionally load merchandise. Much of the role involves listening to customers, answering questions, and organizing merchandise. Daily duties may vary by department and store needs. The role may involve preparing merchandise to meet customer needs, such as cutting and bundling wood or cutting drywall. Associates may also train across other areas of the store to support customer service. The position may require occasional travel to meetings, training, or neighboring stores, though regular travel is not required. Working conditions vary by location and can include indoor and outdoor environments, exposure to extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting methods vary by role, weight, and volume. Associates must follow lifting guidelines, use team lifts when needed, and use powered equipment only as required and with proper training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; use team lifts starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- A trade-related certification relevant to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare department merchandise based on customer needs, such as cutting and bundling wood or cutting drywall.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Competitive pay.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
