Sales Associate Supervisor

United Bank • Sterling, VA

4d • $43,846 - $70,154 • Onsite

About The Position

The Sales Associate Supervisor supervises and schedules Sales Associate staff, ensuring that assigned tasks and assignments are completed accurately and on time. The role also refers and sells Bank products and services and coaches Sales Associates to do the same. The supervisor works with the Branch Manager on monthly Sales Associate scorecards and supports branch goals through performance monitoring and action plans.

This position provides general oversight of Sales Associate staff, including scheduling, training, assistance with complex tasks, communication of operational procedures, and ensuring compliance with Bank policies. It also performs banking and cash-management duties, supports customer service, prepares required reports and logs, and assists with branch audits. Depending on business needs, the position may open or close the Branch and work outside its normal scheduled hours.

The position is based in Dulles, Virginia. The listed expected annual salary range is $43,846 to $70,154; placement depends on experience and skills. The role may also be eligible for cash bonuses, long-term incentives, commissions, and other Bank-sponsored benefits. The company describes professional and personal development opportunities, including career advancement, job and industry training, wellness initiatives, mentoring, and leadership programs.

Requirements

• High school diploma or equivalent.
• At least one year of professional work experience; banking experience is preferred.
• Working knowledge of a core banking system, or the ability to demonstrate that knowledge if prior work experience is outside banking.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills, including the ability to interact confidently, professionally, maturely, and courteously with customers.
• Proficiency in Microsoft Office products.
• Ability to operate standard office equipment, including a computer, copier, fax machine, and calculator.
• Problem-solving ability and good analytical and math skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to travel to other branch locations as business needs require.
• Flexibility in work schedule as business needs arise.
• Ability to stand and sit for extended periods.
• Ability to operate a computer keyboard, mouse, and other computer components efficiently.
• Ability to converse and exchange information with staff at all organizational levels.
• Ability to observe, perceive, identify, and translate data.

Nice To Haves

• Prior supervisory experience and demonstrated ability to lead staff members.
• Verbal and written communication skills in Spanish or an additional language.

Responsibilities

• Contribute consistently to monthly branch and/or individual scorecard goals by monitoring performance and following action plans.
• Work with the Branch Manager to prepare and review monthly Sales Associate scorecards.
• Use core banking systems accurately and efficiently and process transactions using a Sales Associate cash drawer.
• Deliver excellent customer service in accordance with Bank sales and service standards.
• Maintain knowledge of Bank products, recommend appropriate products and services, and refer business to other Bank areas as appropriate.
• Provide general oversight of Sales Associate staff, including scheduling work hours, training, assisting with complex tasks, communicating operational procedures, and ensuring compliance with Bank policies and procedures.
• Maintain vault cash and buy and sell currency from Sales Associates to maintain established cash drawer limits.
• Accept deposits, verify cash deposits and endorsements, and comply with Regulation CC requirements and Bank deposit policies.
• Process night depository, ATM, and mail deposits, if applicable.
• Prepare currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, and adhere to KYC, OFAC, and Information Security policies and procedures.
• Order and ship currency while complying with branch cash limits.
• Compile and prepare monthly branch transaction reports and assist management with monthly and quarterly branch audits.
• Maintain branch security and inventory logs and ensure completion of monetary logs and CTRs.
• Travel to other branch locations when business needs require to ensure proper daily staffing.
• Open and/or close the Branch and work outside normal scheduled hours when business needs arise.

Benefits

• Potential eligibility for cash bonuses, long-term incentives, commissions, and other United Bank-sponsored benefit programs.
• Professional and personal development opportunities, including career advancement, job and industry training, wellness initiatives, mentoring, and leadership programs.
• The posting links to a list of benefits for which the position is eligible but does not specify the benefits in that list.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED