Benefits

NEXCOM•Oak Harbor, WA

2h•Onsite

About The Position

This is a progressive position. If incumbent hired as a Sales Associate, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met. Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. We also offer an excellent benefits package and the opportunity to grow your career with us. No military affiliation is required. As a Sales Associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Requirements

Basic knowledge of products/merchandise
Retail experience, preferred but not required
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
No experience required.
High school graduate or equivalent preferred.
One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge of precious and semi-precious stones and metals as it relates to quality, similarities and differences.

Nice To Haves

Study completed in a college, university, junior college, technical school or other comparable institutions above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience provided such subjects relating to diamonds, colored gemstones, pearls, precious metals, etc. At any level, specialized experience may be substituted for required general experience.

Responsibilities

Proactively engage and make a connection with customers.
Asking questions and listening to customer's needs.
Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
Provide premier customer service.
Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Maintaining store appearance.
Cross-selling products and knowing layout of the store.
Make suggestions to customer on latest trends and current promotions based on Customer’s individual needs.
Upselling products.
Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
Completing various forms of paperwork, reports, and reconciliation
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)
Adherence to assigned work schedule. Accurate and complete follow through on work assignments
Other Duties as assigned