Benefits

NEXCOM•Oak Harbor, WA

2d•Onsite

About The Position

This is a progressive position. If incumbent hired as a Sales Associate, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met. Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. We also offer an excellent benefits package and the opportunity to grow your career with us. No military affiliation is required.

Requirements

Basic knowledge of products/merchandise
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
No experience required. High school graduate or equivalent preferred. (For Grade NF01)
One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. (For Grade NF02)
18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge of computers and electronics i.e. computers, cameras, video and audio equipment, stereo equipment, TVs, DVDs, etc, as it relates to quality, similarities and differences. (For Grade NF02)

Nice To Haves

Retail experience, preferred but not required

Responsibilities

Proactively engage and make a connection with customers.
Asking questions and listening to customer's needs.
Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
Provide premier customer service.
Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Maintaining store appearance.
Cross-selling products and knowing layout of the store.
Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
Upselling products.
Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
Completing various forms of paperwork, reports, and reconciliation
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)
Adherence to assigned work schedule. Accurate and complete follow through on work assignments
Other Duties as assigned
Sells electrical and electronic merchandise to customers using salesmanship and in-depth knowledge of merchandise.
Explains technical or artistic functionality of specialized household merchandise.
Provides full range of customer service functions.
Sell electronic goods where technical knowledge is required in such areas as: home entertainment systems, surround sound systems, Plasma LCD HDTV, personal computers (PCs), DVD players, cameras, camcorders, MP3 players, etc.
Provides instructions and assists customers with various type basic computer problems/questions such as system and equipment compatibility.
Listen to the needs of the customer in order to inform customers of specific functionality of merchandise, and utilizes skills and knowledge to interest customer in purchasing products.
Explains, recommends various computer and audio/video merchandise and in-home installation services to customers to make buying decision.
Describe product features, demonstrate its use, and explain the difference between various product models.
Assists department manager in arranging space on sales floor, setting up promotional fixtures and displaying promotional merchandise.
Counts promotional items before and after promotional event to determine quantities sold.
Inspects returned computers and components, and audio/video merchandise for proper operation for return to stock and resale. Ensures equipment returns are complete.
May be assigned to more than one selling center/counter may operate a cash register or other sales related equipment. Verifies and accepts cash, credit card/checks, etc.
Practices loss prevention procedures and performs other related retail sales duties.
May train other sales associates on the features and functionality of electronic products.
Performs other related duties as assigned.