Sales Associate-Print&Services

Staples Retail•Cochrane, AB

5d•Onsite

About The Position

This role involves delivering exceptional customer service, proactively identifying opportunities to enhance customer engagement and satisfaction, and contributing to the success of the print and customer service areas of the store. The associate will utilize the company's selling model, learn all products and services to offer informed recommendations, and collaborate with store leaders to achieve sales and margin goals. Responsibilities also include performing in-store print production and maintaining Health & Safety, Asset Protection, and Privacy Policies. Specifically, the associate will engage with and sell to customers by offering tailored products and services, handle transactions using the POS system (including shipping and marketing tools), fulfill print order intake and pick-up, ensure machines are stocked, catalogue print orders, maintain merchandising and signage standards, and ensure accurate inventory control. The role requires learning and maintaining all standards for Print and Services areas, meeting checklist, audit, and brand standardization requirements.

Requirements

Strong customer service and communication skills.
Ability to work collaboratively in a team environment.

Nice To Haves

3 months to 1 year of prior retail experience

Responsibilities

Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
Collaborate with store leaders to set and achieve sales and margin goals.
Perform in-store print production.
Maintain Health & Safety, Asset Protection, and Privacy Policies.
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
Ensure machines are always stocked with paper, toners, and supplies.
Catalogue all print orders according to company standards, accurately handling and binning orders.
Prioritize orders into appropriate service paths.
Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers.
Ensure accurate inventory control by following company protocols.
Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.