Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of important customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist guides customers through eyewear selection, fitting, and product education; supports patient flow and pre-exam screenings; performs final adjustments and quality checks; prepares orders for pickup; and helps maintain efficient, organized retail and finishing areas. The role also models Eyeglass World service and brand standards and partners with the store team to provide a consistent customer experience. Duties and work practices may vary to meet state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time management, and organizational skills.
- Clear communication skills and ability to educate customers effectively.
- Ability to prioritize customer satisfaction in every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help ensure customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help ensure smooth transitions between the exam, finishing, and pickup stages.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold visual, experiential, and operational brand standards in the store.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match.
- Stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotions and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
