Sales Associate, Jewelry

Brilliant Earth•New York, NY

4d•$24 - $26•Onsite

About The Position

Brilliant Earth is hiring an in-person Sales Associate, Jewelry (Jewelry Consultant) at its Flatiron location in New York, NY. Jewelry Consultants provide a personalized luxury experience by helping customers find jewelry from the company's product line through in-person and virtual appointments, walk-in consultations, phone, email, and live chat. They guide customers through purchasing decisions, work to meet or exceed sales targets, and support customers after the sale. The role also involves showroom operations, product security, and using an ERP system to manage tasks and communicate across teams. The targeted compensation budget is $24–$26 per hour, subject to adjustment at the company's discretion. The ideal candidate can work a full-time schedule that includes weekend days.

Requirements

A strong commitment to providing an excellent customer experience and going above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an interest in process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, or by chat.
Ability to collaborate as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
Manage incoming sales leads through email, live chat, and phone while working toward individual revenue targets and providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments to help and educate customers returning for pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to support guest safety and comfort and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources, self-care apps, seminars, and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Accrued paid time off of three weeks in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.