Sales Associate, Jewelry
About The Position
Brilliant Earth is seeking a Jewelry Consultant to provide an exceptional experience for customers shopping for luxury jewelry. The role guides customers throughout the sales process through in-person and virtual appointments, phone, live chat, and walk-in consultations. Consultants create personalized experiences, share the company’s mission, and work to meet and exceed individual sales targets in a fast-paced environment. This is an in-person role at the company’s Seaport location in Boston, Massachusetts. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour, and the company may adjust this range at its discretion.
Requirements
- A strong commitment to providing an exceptional customer experience and going above and beyond for customers.
- Motivation to exceed goals and sales targets.
- Attention to detail and an appreciation for process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- A collaborative, team-oriented approach.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Guide customers through purchasing decisions using sales strategies and product knowledge in appointments and walk-in consultations.
- Manage a high volume of incoming sales leads by email, live chat, and phone while pursuing individual revenue targets and providing a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments for pick-ups, exchanges, resizing, and other customer inquiries.
- Call customers to confirm showroom appointments and answer questions before appointments.
- Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe, pleasant experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate across functions.
- Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Excellent training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored learning and access to tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision insurance plans, including a $0 monthly premium employee health insurance option and employer HSA contributions.
- 401(k) match.
- Three weeks of accrued PTO in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
