Sales Associate, Jewelry

Brilliant Earth•Fairfax, VA

21h•$22 - $24•Onsite

About The Position

The Jewelry Consultant provides an exceptional experience for Brilliant Earth customers, guiding them through purchases across in-person and virtual appointments, phone, and live-chat channels. The role helps customers find suitable items from the company’s luxury jewelry line and creates personalized experiences while meeting and exceeding sales targets in a fast-paced environment. This is an in-person role at the Fairfax showroom. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour and may be adjusted at the company’s discretion.

Requirements

A passion for providing an exceptional customer experience and going above and beyond to help customers.
Motivation to exceed sales goals and targets.
Attention to detail and an interest in process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating personalized experiences.
Manage a high volume of incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews, and work with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the company ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training program and opportunities for career growth, including regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance counseling program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance plans, including a $0 monthly-premium employee health insurance option and employer HSA contributions; insurance begins on the first day of the second month.
401(k) match.
Paid time off accruing at three weeks in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.