Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring an in-person Jewelry Consultant for its Back Bay showroom on Newbury Street in Boston, Massachusetts. Jewelry Consultants provide a personalized, luxury experience across in-person and virtual appointments, phone, and live chat. They help customers select jewelry from the company’s luxury product line, guide them through the sales process, and meet or exceed sales targets in a fast-paced environment. The position is intended for someone able to work a full-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour and may be adjusted at the company’s discretion. The role also involves handling post-sale needs, showroom operations and security, using an ERP system, and serving as a brand advocate for Brilliant Earth’s mission to create a more sustainable, transparent, and compassionate jewelry industry. The company describes an excellent training program and opportunities for career growth.
Requirements
- Passion for providing exceptional customer experiences and going above and beyond to help customers.
- Drive to meet and exceed sales goals and targets.
- Attention to detail and a strong interest in process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
- Manage a high volume of sales leads through email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers through the purchasing process.
- Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer questions before appointments.
- Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate for the company’s mission.
Benefits
- Excellent training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
- Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific trainings.
- Employee discount on jewelry.
- Sales incentive programs.
- Access to mental health resources, self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, including a $0 monthly-premium employee health insurance option and employer HSA contributions.
- 401(k) match.
- Paid time off, accruing to three weeks in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
