About The Position

Zales is hiring Sales Associates / Jewelry Consultants to join its sales team. The role is responsible for providing customers with a superior experience and helping them celebrate life and express love. Team members build relationships with customers, understand their needs and desires, present merchandise and explain product features and benefits, provide information about extended service plans and financing options, and work toward individual and team sales goals. Zales is part of Signet Jewelers, a purpose-driven company that values integrity, teamwork, inclusion, and diversity and offers advancement opportunities through its promote-from-within philosophy.

Requirements

  • Desire to help customers celebrate special moments in their lives.
  • Strong customer service, sales, retail, and/or jewelry experience.
  • Flexible availability during peak retail hours, including nights, weekends, and holidays.
  • Positive, customer-focused approach to delivering an exceptional customer experience.
  • Strong communication and relational skills.

Responsibilities

  • Engage customers in conversation to understand their needs and desires.
  • Present merchandise and share detailed information about product features and benefits.
  • Provide information about extended service plans and financing options.
  • Meet individual and team sales goals.

Benefits

  • Base pay plus commission on sales
  • Medical, dental, vision, and prescription insurance for full-time team members
  • 401(k)
  • Paid time off for full-time and part-time team members
  • Paid holidays for full-time team members
  • Tuition reimbursement, including DCA courses based on position
  • Training and career development programs
  • Merchandise discounts
  • Incentive trips and contests
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