Sales Associate I (Seasonal Full-time), Golden Gate Bridge Welcome Center

Golden Gate National Parks Conservancy•San Francisco, CA

21d•$21•Onsite

About The Position

This is a non-exempt, non-benefitted, full-time, seasonal position. Working at least one or both weekend days will be expected. The Sales Associate I provides outstanding visitor service and orientation to visitors from around the world; sells interpretive merchandise, apparel, books, souvenirs, and other retail items unique to each location, restocks items sold and maintains visual merchandising standards, assists with inventory management, operates the POS system, and handles cash and other forms of payment efficiently and accurately. These duties as well as others will be carried out under the direction of Managers, Team Leads, and Sales Associate II’s. The Sales Associate I will always be professional, friendly, and helpful while engaging with visitors, connecting them to the trails, paths, viewpoints, ecologies, cultural sites and historical features of the Golden Gate National Parks – the Presidio, Lands End, Muir Woods, Alcatraz, and beyond. The Sales Associate I will learn about the history, construction, and challenges of the Golden Gate Bridge, and learn about the history, challenges, and ecological significance of the Presidio. The Sales Associate I will become familiar with the other Golden Gate National Parks and the programs, initiatives, and volunteer opportunities of the National Park Service, Presidio Trust, and Parks Conservancy. Sales Associates will help visitors to navigate our Parks as part of visits to other popular San Francisco and the Bay Area attractions, deepening the visitor experience and encouraging them to connect to the Parks whenever they visit San Francisco, broadening the community of those who value, enjoy, and protect our Parks for future generations and working towards our vision of Parks For All Forever. Towards this end, Sales Associates will explain the value and benefits of a Parks Conservancy membership and ask for donations at the Point of Sale as part of our “round-up” program. Work for this position will be performed primarily at the Golden Gate Bridge Welcome Center located on the Golden Gate Bridge Visitor Plaza. As part of the job, there will be numerous walks and visits to other sites within the Parks to explore, deepen connections, and develop the first-hand knowledge and experience necessary to help visitors to navigate and to connect to our Parks on their own.

Requirements

Excellent Visitor Service skills and Sales ability
Accurate and efficient cashiering skills
Strong written and verbal communication skills
Ability to communicate via email and to perform online training
Knowledge of professional standards and ability to fulfill them consistently: Neat and clean appearance and attire
Reliability and punctuality for all scheduled shifts
Pleasant, friendly, helpful demeanor and body language
Ability to learn and to retain policies and procedures
Ability to be flexible and to adapt to change
High School diploma or GED equivalent preferred

Nice To Haves

College or Junior College educational experience a plus
Retail, sales, hospitality, museum, Park Ranger, or related experience working with the public appreciated
First Aid and/or CPR training a plus

Responsibilities

Welcome, engage, and deliver the highest standard of service to all visitors
Sell interpretive, educational, and other merchandise to help the Conservancy meet its revenue goals – ring up sales on the POS system and ask for round-up donations
Restock merchandise and maintain store cleanliness, neatness, and visual merchandising standards
Answer all visitor questions appropriately with accuracy, courtesy, and respect
Maintain positive and respectful relationships with the Golden Gate Bridge Highway and Transportation District, National Park Service, U.S. Park Police, Park Partners, and Parks Conservancy colleagues
Communicate safety, product, facilities, or maintenance issues to Managers and Team Leads
When there are immediate emergencies or threats to colleagues or visitors, notify Team Leads and Managers immediately. Communicate directly with Bridge Patrol if no Team Leads or Managers are available
Provide orientation for the Golden Gate Bridge and the trails, history, natural, and cultural features of the Golden Gate National Parks
Provide orientation for San Francisco, local city and state parks, and transportation options to and from destinations
Provide information to visitors about the programs, projects, volunteer opportunities, member events, and other ways of connecting to the Parks through the Parks Conservancy
Promote and sell memberships, explaining the value and benefits of joining the Parks Conservancy, and ask for donations through our “round-up” program
Complete all required safety and harassment training
Incorporate safety, de-escalation, and bystander intervention training into all interactions with visitors
Participate in ongoing training in sales, product knowledge, inventory, and Conservancy policies, procedures, and programs