Sales Associate eComPhone - Chrysler Dodge Jeep Ram in Pembroke Pines

AutoNation • Miramar, FL

5d

About The Position

The e-Commerce Sales Associate interacts with customers online, by phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and helps customers move from phone or internet contact to an in-store experience.

The associate uses communication and listening skills to help customers select vehicles, discuss terms and payment options suited to their needs and budgets, and close sales. The role also includes following up after purchase to support customer satisfaction, build loyalty, and transition customers to the Service department for their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, with retail preferred.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle and purchasing information online, over the phone, and in person.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select vehicles and negotiate terms and payment options that meet their lifestyles, budgets, and expectations.
• Close vehicle sales and work toward targeted goals.
• Follow up with customers before and after purchase to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their vehicle ownership experience.

Benefits

• Competitive compensation.
• 401k matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED