Sales Associate / Customer Service Representative

Drybar Shops • North Andover, MA

9d • $15 - $25 • Onsite

About The Position

At Drybar, we believe in focusing on one thing and being the best at it: blowouts. Our front desk team, called Bartenders, are more than just receptionists; they are the first smile, the friendly face, the problem solver, the schedule magician, the hype person, and the energy setter. They are the heartbeat of the shop, serving up confidence, connection, and an unforgettable experience from the moment a guest walks in until they leave feeling their best. This role is ideal for someone who loves talking to people, thrives in a fast-paced environment, enjoys staying organized, and genuinely cares about making someone's day brighter. We are looking for individuals with a positive attitude, who are comfortable with multitasking, and who can maintain a welcoming demeanor even during busy periods. Weekend availability and reliability are essential as the team counts on each other and guests count on us.

Requirements

• Experience in customer service, hospitality, retail, or another fast-paced guest-focused environment.
• Previous experience with POS systems is a plus.
• Salon, spa, beauty, or hospitality experience is helpful but not required.
• Outstanding communication skills and a genuine love for people.
• Strong multitasking, organization, and problem-solving abilities.
• Ability to stay positive and professional during busy periods.
• Comfortable standing and walking throughout a 6-8 hour shift.
• High school diploma or equivalent.
• Weekend availability required.
• Dependable, coachable, hardworking, and excited to create amazing experiences.

Nice To Haves

• Previous experience with POS systems.
• Salon, spa, beauty, or hospitality experience.

Responsibilities

• Create an exceptional guest experience from check-in to check-out.
• Welcome every guest with warmth, energy, and genuine hospitality.
• Build relationships that turn first-time guests into loyal Drybar regulars.
• Keep the front desk running smoothly by managing reservations, answering phones, updating guest profiles, and solving scheduling challenges.
• Support our stylists by helping the day flow efficiently behind the scenes.
• Keep the shop beautiful by restocking products, organizing retail displays, maintaining cleanliness, and completing daily side work.
• Be a team player who jumps in wherever needed because everyone succeeds together.

Benefits

• Competitive pay with the opportunity to earn $15-$25 per hour (hourly pay plus membership commissions)
• Paid training and ongoing development
• Flexible scheduling
• Complimentary blowouts
• Generous discounts on products and styling tools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED