Dive Shop Sales Associate/Customer Service Representative (Part-Time)

Holiday Diver Inc•Sky Lake, FL

17d•Onsite

About The Position

Divers Direct is seeking an energetic, passionate, customer-focused individual to join our team. Life's too short to work at a job you don't love! If you have a passion for the ocean, watersports and adventure, this could be the opportunity you've been waiting for. Divers Direct offers a fun work environment and generous benefits package, including: bonus opportunities, sales contests, employee discounts, medical/dental/vision/life insurance, paid time off, holiday pay, and a 401k plan with a company match. What are you waiting for? Apply online today! The sales associate / customer service representative is responsible for generating sales of destination, enhancement, and lifestyle products by providing superior customer service and customer education; participating in all activities related to the ongoing operation and maintenance of a call center and retail environment.

Requirements

Previous Customer Service experience; six (6) months sales or related experience preferred
Certified Scuba Diver or Dive Instructor highly desirable. If not currently certified, must complete at least the academic requirements of a scuba course within the first 90 days of employment
A combination of education, certifications, and work experience may be qualifying
Overall understanding of personal computer operations
Excellent verbal and written communication skills
Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors
Must be able to work a flexible schedule as dictated by retail needs
Must be able to sit and work at a computer for extensive periods of time
Ability to read, write, count, and do basic arithmetic
Ability to access all areas of the call center and store
Ability to bend and squat
Ability to lift and carry up to 40 pounds
Must test negative on a pre-employment drug test

Nice To Haves

Certified Scuba Diver or Dive Instructor

Responsibilities

Provide excellent customer service on both the sales floor as a sales associate and in the customer service department via phone and email.
Respond to customer inquiries, phone calls, messages, and emails in a timely and professional manner.
Generate sales of all product categories
Maintain updated product knowledge
Complete sales transactions and maintain proper cash accountabilities
Coordinate product exchange and transfers
Assist in cleaning and maintaining the orderly appearance of the call center and store
Adhere to all company policies, procedures, and practices
Other tasks as assigned by the Customer Service Manager or designee