Sales Associate / Customer Service Representative

Drybar Shops • Bedford, NH

12d • $14 - $24 • Onsite

About The Position

Drybar is a blow dry-only bar focused on providing exceptional blowouts. Our receptionists, called "Bartenders," are the core of the shop, managing the client experience in a bar-like atmosphere. They are the first smile and last impression, setting the tone and ensuring guests feel welcomed, cared for, and confident. This role is fast-paced, people-focused, and ideal for someone who enjoys connecting with others, multitasking, and thrives in a fun, high-energy environment. We seek individuals passionate about the beauty industry, making people feel their best, and contributing to a brand centered on confidence and experience. Reliability and availability for both weekdays and weekends are essential.

Requirements

• Experience in a fast paced, customer service centric environment
• Previous experience with Point-of-Sale (POS) Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point-of-sale system
• Problem solver – uses logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Must have weekend availability

Nice To Haves

• Previous salon/spa experience preferred but not required
• Previous experience with Point-of-Sale (POS) Systems strongly preferred

Responsibilities

• Lead the client experience from check-in to check-out, ensuring Drybar standards are upheld and every visit feels seamless, elevated, and memorable
• Actively engage with clients throughout their visit - creating connection, conversation and an experience that goes beyond just the blowout
• Set the tone for a fun, positive, and high-energy shop atmosphere — think of it as hosting a party, every single day
• Manage reservations and client profiles, troubleshoot booking issues, and optimize the schedule to support both the client experience and business needs
• Support stylists throughout the day by assisting with tools, maintaining flow, and helping ensure the shop runs efficiently behind the scenes
• Keep the shop looking fresh through daily side work, including dusting, sweeping, restocking product shelves, inventory support, and maintaining clean tools, dishes, and glassware

Benefits

• Competitive compensation with potential to make between $14- $24+ per hour (comprised of hourly wages and commissions on membership sales)
• Paid and ongoing training
• Flexible schedules
• Free Blowouts
• Generous discounts on retail products and tools
• Flexible dress code: black, white, grey, yellow and denim
• An upbeat, positive, fun, family-feel shop culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED