Sales Assistant

Big Bolt • Bloomingdale, IL

2d • Onsite

About The Position

Big Bolt LLC, established in 1977 and headquartered in Bloomingdale, IL, is an ISO 9001–certified specialty fastener manufacturer known for producing non-standard, custom parts with market-leading turnaround times. The company specializes in precision, customization, and speed, focusing on high-quality custom products and exceptional service. Big Bolt is currently expanding its team and seeking Sales Assistants who are motivated to grow into future Sales Leaders. This entry-level position offers a clear pathway into a long-term sales career within a stable, established manufacturing environment. The Sales Assistant, working under the Sales Manager, will support daily sales operations to enhance the efficiency of Big Bolt’s and Mega Metric’s order management processes. The role emphasizes order entry, documentation, internal coordination, and customer communication, while also providing exposure to sales operations, purchasing, and manufacturing workflows. Successful performance in this role is designed to lead to advancement within the Sales Team.

Requirements

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a passion for service
• Proficiency with Microsoft Office, especially Outlook, Word, and Excel
• Associate’s Degree preferred (Business Administration or similar)
• 2+ years of experience in Sales Support or a related role
• Strong eagerness to learn the business and industry

Nice To Haves

• Prior experience in the fastener or manufacturing industry is a plus

Responsibilities

• Enter sales orders into the Dplus database with direction from Sales team members
• Process purchase orders to transfer manufacturing orders into NetSuite
• Prepare and maintain sales orders, including routing steps and material components
• Process transactions between Dplus and NetSuite to support shipping documentation
• Prepare purchase order requisitions using quotes and prior orders
• Follow up with outside service departments to ensure timely product delivery
• Monitor material receipts and resolve discrepancies related to multiple heats or partial deliveries
• Follow up with customers on open sales orders and provide order status updates
• Expedite partial or full shipments as needed
• Manage communications through customer portals
• Maintain coordination between Sales, Quality Control, Purchasing, and Shipping
• Investigate and resolve order issues related to inventory discrepancies, shortages, or operational errors
• Assist in resolving NetSuite material issues that prevent quotes or orders from processing
• Review credit requests with the Sales Manager and submit to Accounting
• Track RMAs and rework orders
• Recommend and assist with sales process improvements
• Scan and distribute required documentation
• Other Duties as Assigned

Benefits

• Comprehensive Insurance Benefits – Health, Dental, Vision, Life, Disability, and HSA
• 401(k) with Company Matching
• Paid Time Off
• Merit-Based Bonus Program
• Stable Schedule – No weekends
• Career Growth & Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees