Sales & Artistry Coordinator - New York City

Charlotte Tilbury•New York, NY

7d•Onsite

About The Position

Charlotte Tilbury Beauty is seeking a Sales and Artistry Coordinator to represent the brand through sales, education, and artistry for a multi-retailer territory. This role is responsible for the effective and efficient operations of the Charlotte Tilbury account in Department and Specialty stores. The Sales and Artistry Coordinator will act as an ambassador for the brand, reflecting its values of being Professional, Proactive, Passionate, Prescriptive, and Potential. The primary goal is to achieve optimal financial results by maximizing sales potential and ensuring superior customer service. This includes overseeing daily operations, strategizing for future needs, and executing excellence in sales, brand engagement, merchandising, operations, training, and retail relationships. The role requires passion and enthusiasm to drive territory sales and strengthen brand awareness. The preferred location for this role is the New York City area.

Requirements

2+ years of Beauty industry experience.
2+ years of Beauty retail management.
Intermediate skills in MS Office including MS Word, Excel, and Outlook.
Excellent numerical and analytical skills.
Ability to influence others.
Excellent communicator, both written and oral.
Demonstrated ability in creating sales strategy and consistently achieving sales plan.
Demonstrated success in developing winning teams.
Strong strategic thinking and decision-making skills.
Ability to create winning partnerships with retailers.

Responsibilities

Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking.
Determine individual and team sales targets and work with direct reports to identify and deliver sales objectives.
Identify and execute key and incremental Eventing opportunities to drive brand awareness and engagement.
Inspire and motivate CT door teams to drive sales via the “Tilbury Touch” when the Sales & Artistry Coordinator is not present.
Participate in regional meetings, team conference calls, and regular touch bases to share best practices and create solutions.
Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
Demonstrate an entrepreneurial spirit within company guidelines to ensure business growth year over year.
Lead by example to promote the Tilbury Touch and exceptional customer service.
Identify ways to improve Charlotte Tilbury service through retail employees via in-store support, training, and eventing.
Manage customer queries, using sound judgment to achieve positive outcomes.
Collaborate with the Education team to provide continuous, relevant, and effective training and development for service, artistry, and product knowledge.
Drive the omni journey by promoting Charlottetilbury.com and Virtual Services.
Proactively use the Retailer customer database for direct clientele opportunities.
Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
Continuously improve and evolve personal artistry skills.
Maintain a professional appearance and ensure the team aligns with the CT dress code.
Proactively anticipate staffing and support needs for driving sales.
Create a positive, cohesive, and cooperative team culture in store.
Facilitate high-impact trainings, including key in-store Retailer trainings.
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.
Recognize and celebrate great performance.
Encourage completion of LMS courses and provide follow-up on retention checks.
Attend and participate in Seasonal School and partner with Area Trainer on at-counter follow-up plans.
Assist Area Trainer with new hire onboarding.
Implement door development plans and schedule support to address business growth needs.
Ensure the counter is customer-ready from open to close of business.
Maintain required inventory levels and accurate stock files, escalating inventory needs as directed.
Schedule to optimize coverage according to customer flow and business needs.
Control store expenses within budget guidelines.
Implement visual merchandising, new launch displays, and collateral placement as directed.
Maintain excellent counter hygiene standards.
Maintain technology on counter, including screens, iPads, and music.
Raise operational and VM issues for resolution in a timely manner.
Ensure timely submission and accuracy of expenses, financial tracking of expenditures, and company-owned asset forms.
Complete all administrative assignments by their due date.
Establish and develop a cooperative and mutually respectful relationship with the entire store team.
Maximize ROI by scheduling time in store during peak business hours, including weekends.
Build meaningful relationships through strong communication, reliability, and partnership.
Maintain store standards and policies at all times.
Proactively suggest win-win opportunities to drive sales within the store.