Sales Appointment Coordinator (Residential)
About The Position
Join the GSM Services Team! Are you an organized, energetic, customer-focused professional who enjoys a fast-paced environment and the opportunity to wear many hats? GSM Services is looking for a Residential Sales Coordinator to play a vital role in supporting our Sales Team and creating an exceptional experience for both our customers and coworkers. This is more than an administrative position—it’s a key role in the success of our Residential Sales Team. You’ll help keep our team organized, connected, and moving forward while providing the Comfort & Peace of Mind that GSM Services is known for.
Requirements
- 1+ year of customer service and/or office administration experience
- Excellent verbal and interpersonal communication skills
- Strong computer skills, including knowledge of Microsoft Word and Excel
- Ability to effectively multitask and prioritize in a fast-paced, dynamic environment
- Strong organizational skills and attention to detail
- Positive attitude with a team-first mindset
- Professional, dependable, and customer-focused
- Ability to communicate effectively with customers, coworkers, and leadership
- Ability to read and write English at a high school level
Nice To Haves
- Experience working with dispatch or scheduling systems is preferred
Responsibilities
- Support the Residential Sales Team and leadership in achieving department goals while representing the mission, vision, and beliefs of GSM Services.
- Coordinate sales schedules by scheduling sales calls and helping ensure our Comfort Advisors are positioned for success.
- Follow up on unscheduled and cancelled appointments to help maximize sales opportunities and provide excellent customer service.
- Manage Residential Sales Lead tracking, including Bid Logs and ServiceTitan, ensuring information is accurate and up to date.
- Prepare and maintain monthly and yearly sales reports by Comfort Advisor.
- Assist with the Call Center call queue and provide support where needed.
- Participate in the on-call rotation, including weekdays, weekends, and holidays.
- Maintain strong communication and coordination between the Residential department and other GSM Services departments.
- Support the Residential Quality Assurance Program and help maintain department standards.
- Provide exceptional customer service to both internal coworkers and external customers.
- Maintain the high standards of quality, professionalism, and courtesy established by GSM Services.
- Maintain the Sales Bid Log to support accurate tracking of sales and commissions.
- Help create a positive, organized, and team-focused environment where everyone can succeed.
Benefits
- Paid Time Off (PTO) to recharge and enjoy life outside of work
- Paid Holidays throughout the year
- Health Insurance with quality coverage options
- Dental and Vision Insurance
- 401(k) Retirement Plan with company support
- Profit Sharing Program—your contribution helps us grow, and you share in the success
- Life Insurance paid by the company
- Short-Term Disability Coverage
- Company Vehicle (role-dependent)
- Branded Uniforms provided at no cost
- Company-Paid Training & Professional Development
- Tuition Reimbursement to support continued education
- Apprenticeship Opportunities for skill-building and career progression
- Recruitment Incentive Bonus Program
- Gym Membership Program
- Health & Wellness Program
- A Supportive, People-First Workplace Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
