Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and serves as a pipeline for future career growth. The position focuses on helping customers assess their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. The technician learns all aspects of store operations and flexes between customer-facing work and basic vehicle service tasks. The role is primarily customer service, sales, and customer issue resolution (approximately 75%), with basic vehicle services such as oil, tires, and fluids comprising approximately 25%. Store operations—including opening and closing, inventory, and displays—are handled as needed. The technician may assist the Manager or act as Manager-on-Duty in certain circumstances or as part of development. The posted pay range is $15.65–$24.46.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Resolve customer issues and support customer satisfaction.
- Perform entry-level vehicle service tasks, including work involving oil, tires, and fluids.
- Complete services thoroughly and in a timely manner.
- Learn store operations and flex between customer-facing and back-shop tasks.
- Support store operations such as opening and closing, inventory, and displays as needed.
- Assist the Manager or act as Manager-on-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Formal training and regular mentorship.
- Professional development resources.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
