Sales Representative - Sales & Service Representative
About The Position
The Sales and Service Representative (SSR) maintains and develops customer relationships, supports account growth, and ensures timely, efficient, and cost-effective delivery of service tools and products. The SSR serves as a key customer contact and works closely with the Regional Sales Representative (RSR) and Service Center Manager to support customer satisfaction, account retention, sales opportunities, and business growth. The role includes managing a productive daily route, coordinating deliveries and freight between Service Centers, communicating customer needs, and identifying opportunities to improve service and customer relationships. Performance is evaluated in part through route efficiency and productivity, the value of items picked up and delivered daily, customer connection and business understanding, and operating cost management. The role has no supervisory responsibilities.
Requirements
- High school diploma.
- At least three years of experience in transportation, logistics, or customer service for a multi-site manufacturing or service company.
- Ability to lift up to 75 pounds.
- Must be available during core hours of 7:00 a.m. to 5:00 p.m. daily.
- 100% travel required; travel is primarily local during the business day, with some out-of-area travel.
- Strong customer service, organization, communication, and time-management skills, and commitment to sales growth and profitability.
Responsibilities
- Maintain and develop positive business relationships with existing customers to support account retention, satisfaction, and long-term growth.
- Understand customer needs, identify opportunities to expand business, and collaborate with the RSR on sales growth and account development.
- Ensure customer orders and service tools are delivered accurately, promptly, and reliably.
- Plan and manage an efficient, productive, and economical daily route.
- Communicate proactively with customers about deliveries, service needs, product availability, and proposed solutions.
- Communicate and coordinate customer needs and business activities with the Service Center Manager, RSR, and internal teams.
- Coordinate freight and product transfers between Service Centers.
- Review and correct freight settlement documents and other records to ensure accurate freight cost allocation and reporting.
- Support transportation planning, carrier performance tracking, and alignment with carrier agreements and cost objectives.
- Evaluate route performance, identify efficiency improvements, and maintain updated route schedules.
- Operate the service vehicle responsibly and make decisions that support efficiency, cost control, and profitability.
- Share customer feedback and account needs with the RSR, identify business opportunities, and support sales-growth initiatives.
- Respond promptly and professionally to customer concerns and delivery issues, coordinating appropriate solutions with internal teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
