Sales and Service Operations Analyst

Curriculum Associates

5d

About The Position

The Sales and Service Operations Analyst will work cross-functionally across Sales, Service, Finance, and Business Systems to support and enhance the company’s sales operations infrastructure. This role is responsible not only for executing key processes such as sales compensation and analytics, but also for identifying opportunities to improve, automate, and scale those processes. This individual will leverage data, systems, and analytical thinking to drive accuracy, efficiency, and insight across sales operations. The role offers the opportunity to contribute to process redesign, automation initiatives, and broader operational analysis, while developing deep expertise in sales compensation and the K–8 educational industry.

Requirements

• Strong analytical and problem-solving skills with the ability to work with complex datasets and financial models
• Demonstrated ability to translate data into actionable insights and recommendations
• Advanced Excel skills
• High attention to detail with a strong track record of accuracy and data validation
• Ability to manage multiple priorities in a fast-paced, collaborative environment
• Strong communication skills with the ability to partner effectively across functions
• Continuous improvement mindset with interest in process optimization and automation
• Bachelor’s Degree in Accounting, Finance, Business, Economics, or related field required
• 3–5 years of experience in sales operations, finance, commissions, or related analytical roles

Nice To Haves

• experience with SQL, Alteryx, or similar data/automation tools strongly preferred
• Experience with BI tools (e.g., Domo, Tableau, Power BI) and CRM systems (e.g., Salesforce) preferred
• Experience working with sales compensation processes, financial analysis, or operational analytics preferred

Responsibilities

• Calculate and manage sales commissions and incentive-based compensation, including variance analysis, budgeting, and forecasting
• Own and continuously improve key processes related to sales compensation, including identifying inefficiencies and implementing scalable solutions
• Build, maintain, and enhance analytics and reporting to support decision-making across Sales and Service organizations
• Partner cross-functionally with Sales, Finance, and Business Systems to ensure accurate data flows and alignment across systems
• Support automation and process improvement initiatives, including leveraging tools such as Alteryx, SQL, and BI platforms
• Perform rigorous data validation to ensure accuracy and integrity of calculations, reports, and systems
• Provide insights and recommendations through analysis of sales performance, compensation outcomes, and operational trends
• Ensure compliance with company policies, procedures, and compensation plans

Benefits

• medical, dental, and vision insurance
• basic life insurance
• company’s 401k plan with an employer match
• flexible vacation and sick policy
• twelve paid holidays
• winter office closure between Christmas and New Year's
• company bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level