Service Sales and Operations Manager

Tri-City Group • Davenport, IA

6d • Onsite

About The Position

Tri-City Technologies is hiring a Service Sales & Operations Manager to lead and grow our service business across video surveillance, electronic access control, audio/visual, structured cabling, and integrated low-voltage systems. This role oversees all aspects of service operations within the Technologies Division — managing service contracts, growing customer relationships, quoting and selling service work, and ensuring the successful execution of service projects. It requires a strong balance of technical understanding, customer-facing sales ability, operational leadership, and business acumen to drive profitability and long-term client satisfaction. This is a customer-facing service contractor role, not an internal IT management position.

Requirements

• 5+ years in service management, service sales, account management, or hybrid service operations/sales role — in low-voltage, security, AV, structured cabling, electrical contracting, or a closely related field
• Demonstrated track record of growing a service book of business — bringing in new contracts, expanding existing accounts, and managing renewals
• Working knowledge of the systems we service — IP video surveillance, electronic access control, audio/visual, structured cabling, and related low-voltage technologies. Comfortable walking a job site, reading drawings, and discussing systems credibly with both customer IT/facilities staff and end users
• Experience preparing quotes and managing service jobs from inception to completion, with strong commercial instincts on pricing, margin, and contract terms
• Strong relationship-building skills with a focus on long-term client satisfaction
• Ability to oversee multiple service jobs, manage priorities, and meet deadlines
• Strong leadership and organizational skills to manage teams and service operations, with the ability to hold a team accountable
• Excellent verbal and written communication skills for customer and internal interactions, including comfort presenting to customer leadership
• Ability to analyze issues, identify solutions, and implement effective resolutions
• Valid driver's license and clean driving record

Nice To Haves

• BICSI, ESS, PSP, or relevant manufacturer certifications

Responsibilities

• Oversee and manage service contracts, ensuring proper execution, renewals, and profitability
• Develop and maintain strong relationships with existing and new customers to ensure satisfaction and long-term partnerships
• Identify opportunities to expand service offerings with current clients and actively pursue new service contracts — growing the recurring service book of business
• Act as the primary point of contact for service-related inquiries, issues, and escalations
• Prepare accurate and competitive quotes for service jobs, ensuring profitability and alignment with customer needs; collaborate with internal teams to develop cost estimates, labor projections, and material requirements
• Walk customer sites, assess existing systems, and design service programs that match customer needs and risk profile
• Oversee service job scheduling, ensuring resources are allocated efficiently and jobs are completed on time
• Work closely with field service technicians to ensure quality work and adherence to company standards
• Track service job performance, addressing any challenges or delays proactively
• Implement and refine processes to improve service efficiency, response times, and customer satisfaction
• Develop and maintain service job documentation, including reports, contracts, and customer communications
• Monitor and analyze service job profitability, identifying areas for improvement and cost control
• Ensure compliance with safety regulations, company policies, and industry standards
• Work closely with field service technicians, dispatchers, and administrative staff to ensure smooth service operations
• Provide leadership and guidance to the service team, fostering a culture of accountability and customer focus
• Collaborate with sales and project management teams to align service offerings with broader company goals

Benefits

• Competitive salary based on experience
• Performance-based incentive structure tied to service contract growth and profitability
• Company vehicle or mileage reimbursement
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth in a division that is investing and expanding — including the opportunity to shape how this service business scales over the next several years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed