Sales and Service Manager- Bristol

Penn Community Bank•Bristol, PA

3d•Onsite

About The Position

The Sales and Service Manager leads branch sales and service efforts, coaches team members, and helps achieve deposit, loan, and consumer and business household goals through relationship-based sales and service. The role supports branch management with operations, administration, staffing, audits, compliance, and security, and promotes the Bank’s products, services, and technology to customers and the community. The position participates in developing and managing branch sales processes, marketing, and business-development activities. It oversees inside sales and cross-selling initiatives, conducts coaching and team meetings, and serves as a referral source to other bank departments. The manager must follow applicable regulations and Bank policies, complete required training, and uphold internal privacy and ethics standards. The role reports to a Financial Center Manager or Multi-Site Manager. It involves frequent contact with branch team members, current and potential customers, and other Bank employees. The work takes place in a traditional branch office, which operates six days a week, Monday through Saturday. Team members must work at least two Saturdays per month. The position may require driving to meet customers outside the office and occasional evening and weekend work.

Requirements

High school diploma or equivalent required.
Sales experience and/or demonstrated aptitude and desire to succeed in business-development activities.
Thorough knowledge of Bank products and services.
Excellent customer-service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Good supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multitask and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
NMLS required.
Ability to use sound judgment when making decisions on behalf of the Bank.
Ability to drive and a valid driver's license to meet with customers outside the office.

Nice To Haves

Associate or bachelor's degree preferred.
Previous banking or relevant work history preferred.
Supervisory experience preferred.

Responsibilities

Achieve deposit, loan, and new consumer and business household goals using the relationship-based sales and service model.
Lead and coach team members to provide high-quality internal and external customer service.
Seek external business through disciplined calling and sales efforts.
Participate in developing and managing sales activities and processes for the branch.
Use the customer relationship management platform and promote technology to customers.
Refer customers to relevant products and services offered by other Bank departments, including loans, trust, and investments.
Participate in ongoing marketing and business-development activities in the market area, coordinating with other business units as appropriate.
Support branch management with operations, administration, staffing, audits, compliance, and security.
Lead branch inside-sales and cross-selling initiatives, coach team members on the service and sales program, and regularly conduct sales and team meetings.
Follow and enforce compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Comply with applicable regulations, Bank policies and procedures, employment and employment-law requirements, and internal privacy and ethics standards.
Participate in annual compliance and other job-related training.
Represent the Bank through community involvement and volunteerism.
Perform other duties as assigned by management.