Sales and Service Manager

Penn Community Bank • Jenkintown, PA

4d • Onsite

About The Position

The Sales and Service Manager is responsible for achieving deposit, loan, and new consumer and business household goals by leveraging the bank's relationship-based sales and service model. This role involves leading and coaching team members to provide best-in-class customer service, proactively seeking external business through disciplined calling and sales efforts, and participating in the development and management of branch sales activities and processes. The manager will act as an ambassador for technology by utilizing the customer relationship management platform and serve as a product/services referral source for various bank departments. Additionally, they will support branch management in overseeing operations, administration, staffing, audits, compliance, and security, while leading inside sales and cross-selling initiatives, conducting coaching, and holding sales and team meetings. A key aspect of the role is to follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening/closing procedures.

Requirements

• High School diploma or equivalent required
• Previous banking or relevant work history and supervisory experience preferred
• Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
• Thorough knowledge of Bank products and services
• Excellent customer service skills
• Demonstrated verbal and written communication skills
• Ability to interact well with Team members and customers
• Good Supervisory and coaching skills
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• NMLS required
• Ability to use sound judgment when making decisions on behalf of the Bank

Nice To Haves

• Associates or Bachelor’s degree preferred

Responsibilities

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank’s internal privacy and ethics standards.

Benefits

• Penn community Bank is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED