Open Jobs Sales and Service Leader - Full Time

Sephora•Rochester Hills, MI
•Onsite

About The Position

As a Sales and Service Leader at Sephora, you’ll lead by example to inspire your team, elevate client experiences, and help exceed store goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment. The position supports store success by building team capability, delivering strong client service, and maintaining daily operations and store standards. This is a full-time role requiring 30–40 hours per week. You must be available during peak retail operations, including nights, weekends, and holidays, and maintain punctuality and consistent attendance. The hourly pay range is $24.00–$27.50, with the actual rate depending on qualifications, experience, and other legitimate position- or location-specific factors.

Requirements

  • Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
  • Proven ability to coach and inspire teams to achieve goals.
  • Strong sales and client service skills.
  • Excellent communication and interpersonal skills.
  • Comfortable working in a fast-paced and dynamic environment.
  • Ability to learn quickly and absorb and share product knowledge and training.
  • Physically able to lift and carry up to 50 pounds.
  • Meet the required minimum weekly hours and maintain punctuality and consistent attendance.
  • Available during peak retail operations, including nights, weekends, and holidays.

Responsibilities

  • Lead and inspire team members to deliver exceptional client service and achieve sales goals.
  • Contribute to store success through client engagement, product knowledge, and personalized recommendations.
  • Provide ongoing feedback and development to improve team performance.
  • Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
  • Assist with inventory, visual merchandising, and maintaining store standards.
  • Promote an inclusive culture of openness and teamwork.
  • Uphold company policies and help create a safe and enjoyable shopping experience.

Benefits

  • Comprehensive healthcare and wellbeing benefits, based on eligibility.
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