Sales and Recovery Specialist

Wellby Financial•Hercules, TX

6d•Onsite

About The Position

The Sales and Recovery Specialist is responsible for delivering an outstanding lending experience through inbound digital application fulfillment, outbound sales calls and the recovery of funds from charged-off accounts. This position is responsible for driving sales by actively reaching out to leads to pre-qualify new opportunities, contacting debtors to negotiate payment plans, processing payments, and maintaining accurate records. This role necessitates experience in building and sustaining positive relationships with members, along with a strong aptitude for cross-selling products to fulfill member needs.

Requirements

High School Diploma or equivalent required
Minimum three (3) to five (5) years financial services or sales experience required
Proven experience in lending sales within a credit union or financial institution.
In-depth knowledge of Personal Loans, Vehicle Loans, Unsecured Loans, and Home Equity/HELOC products.
Strong understanding of lending regulations and compliance.
Excellent communication and interpersonal skills.
Ability to obtain a Nationwide Multistate Licensing System (NMLS) license.
Bondable For All Candidates

Nice To Haves

Bilingual preferred

Responsibilities

Perform a thorough needs assessment for all lending products for members and prospective members.
Provide consultative sales advice for members, including consultative advice for members that we are unable to approve for a loan product.
Establishes and maintains a positive relationship by creating an exceptional experience making the member feel valued.
Proactively identifies changes in member’s life and banking needs and recommends relevant solutions to enhance the member’s financial and life goals.
Provides timely responses to member and other team member requests.
Communicate underwriting decisions with a sales and service mindset.
Loan origination functions: including loans initiated through digital platforms, inbound and outbound calls.
Cross sell aftermarket products including but not limited to GAP insurance, extended warranties, credit life and disability insurance.
The ability to structure and advise on complex loan situations.
The loan products advising on will include and not limited to Personal Loans, Vehicle Loans, Unsecured Loans, and Home Equity /HELOC products.
Cross sell additional loans and deposit accounts based on thorough member needs assessment interviews.
Maintain and follow up regularly on a pipeline of loans.
Maintain performance by meeting or exceeding established goals and key metrics
Collect on portfolio charged-off accounts and achieve monthly assigned goals.
Initiate contact with debtors via phone, email, text, and mail to aide in collection recovery.
Conduct thorough research and review member information to assess their ability to repay debt and determine appropriate collection strategy.
Negotiate payment arrangements and settlements within company guidelines.
Assumes responsibility for related duties and special projects as required or assigned.
Fosters a positive and engaging work environment for team members.
Implements processes as required by the Bank Secrecy Act and Wellby policies and procedures including but not limited to completing and submitting Currency Transaction Reports, being knowledgeable of signs of unusual financial activities, and reporting signs of unusual activity and/or completing reporting for Suspicious Activity Report as appropriate per procedure.
Performs other duties as assigned.