Sales and Project Coordinator

RealCraft • Gig Harbor, WA

3d • Onsite

About The Position

RealCraft is seeking a highly organized and customer-focused Sales & Project Coordinator to support our sales team and help guide custom projects from order entry through completion. This role is a blend of customer service, project coordination, and office support, helping ensure customers and internal teams stay informed, organized, and moving forward smoothly. If you enjoy collaboration, problem-solving, and managing details, this could be the role for you. You’ll work closely with Sales, Production, Shipping, and Accounting while supporting customers with their experience with RealCraft.

Requirements

• At least 1 year of experience in customer service, administrative support, or project coordination
• Strong organizational skills and attention to detail
• Excellent communication and follow-through
• Comfortable managing multiple priorities in a team environment
• Proficiency with Microsoft Office (Excel, Word, Outlook)

Nice To Haves

• Experience with Shopify, HubSpot, Trello, or DocuSign is a plus
• Interest in design, architecture, woodworking, or home products is helpful

Responsibilities

• Answer phones and respond to customer inquiries via phone and email
• Provide updates to customers regarding orders, timelines, and shipping
• Support sales follow-up, customer communication, and order coordination
• Help resolve customer concerns and escalate issues when needed
• Keep the sales team informed of product updates, pricing changes, and production-related changes that may impact customer communication
• Enter and track projects within internal systems
• Manage project details, approvals, change orders, and documentation
• Coordinate packing lists and job-related paperwork for production and shipping
• Help keep projects organized, accurate, and moving on schedule
• Maintain a clean and welcoming showroom and office environment
• Assist with customer visits, scheduling, filing, and administrative support
• Help support team meetings, projects, and day-to-day office operations

Benefits

• Matching Simple IRA
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Paid holidays
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed