Sales and Operations Lead – Scout Hub, Yakima

Adventurer Manufacturing•Union Gap, WA

4d•Onsite

About The Position

Scout Campers is launching its second Scout Hub in Yakima, Washington, an immersive retail space for customers to explore, engage, and purchase campers. The company is seeking a strategic and creative Sales and Operations Lead to manage this space, build a groundbreaking presence in the outdoor industry, and oversee day-to-day sales and operations. This role involves managing operations, driving revenue, and ensuring seamless customer journeys, blending retail operations, experiential sales, community engagement, training, and customer service. The ideal candidate is an operations-focused leader passionate about outdoor adventure and delivering exceptional customer experiences in a unique retail environment.

Requirements

3+ years in experiential retail, retail operations, brand activations, or omnichannel customer experience—preferably in outdoor, automotive, or lifestyle industries.
Proven leadership experience managing and developing high-performing sales/service teams.
Familiarity with CRM systems and digital retail tools to optimize customer engagement.
Strong operational and organizational skills with a hands-on approach.
Excellent communication and team collaboration abilities.
Intermediate level skill using Microsoft programs (Word, PowerPoint, Sharepoint, Excel and Teams) and project management tools like Asana.
Must be available to work weekends, public holidays, and occasional evenings for events.
Willingness to support additional duties and special projects as the Hub evolves.

Nice To Haves

Passion for the outdoors, overlanding, or off-grid adventure travel is a strong plus.
Willingness to travel occasionally for key events and activations.

Responsibilities

Coach, train, and support team members to ensure top-tier performance and customer engagement in accordance with the KPIs laid out by the leadership team.
Build and maintain a customer pipeline and follow up through different stages of the sales process starting from initial interaction through to delivery.
Support customer finance applications.
Guide customers through the sales processes by maintaining consistent and timely follow-up communications.
Maintain accurate CRM records and lead tracking.
Manage hub opening and closing procedures in alignment with leadership directives.
Schedule appointments, walkthroughs, and deliveries.
Implement efficient retail operations that deliver seamless end-to-end customer experience—from exploration to purchase and delivery.
Lead merchandising efforts to create a curated, visually compelling product environment.
Optimize layout, display, and inventory for an engaging, conversion-driven experience.
Oversee hub-based service offerings, including pre-delivery checks, upfitting, product handovers, and post-purchase support.
Support leadership in managing sales goals, customer satisfaction metrics, and operational budgets.
Position the Hub as a center for community connection and brand immersion.
Plan and execute in-store events such as product demos, adventure rallies, workshops, and VIP customer experiences.
Collaborate with outdoor brands and local businesses to host joint events and build brand presence.