Sales and Operations Coordinator
About The Position
SRI’s BioCyc/Pathway Tools serves a global scientific community. It is a leading bioinformatics platform with curated genome databases for model organisms and thousands of microbes. We are seeking a Sales & Operations Coordinator to drive the operational sales cycle for the BioCyc/Pathway Tools for renewals and completing new sales. This role ensures customers have a seamless experience—from initial interest through long-term renewal—so researchers can focus on discovery while we deliver a dependable, user-friendly commercial process. The ideal candidate combines strong operational discipline with a customer focused mindset and an interest in scientific software. This position can work fully remote.
Requirements
- 2-5 years of sales operations/customer support experience with customers’ finance and purchasing teams.
- Candidates must be a U.S. Citizen or Permanent Resident
- Experience with HubSpot required
- Experience with MS Office Tools
- Comfort working with scientific customers and translating their needs into actionable sales insight
- Strong communication, organization, and cross-team collaboration skills.
Nice To Haves
- Degree in Biology or related field a plus but not required
- Experience with Google Analytics to understand user behavior and inform sales and marketing efforts
- Familiarity with BioCyc/Pathway Tools and core bioinformatics concepts
Responsibilities
- Lead the sales process for both renewals and new customer acquisitions.
- Maintain accurate renewal tracking in HubSpot and Stripe, ensuring proactive outreach, customer negotiation and on‑time renewals.
- Partner with SRI Finance and Legal to facilitate smooth contracting, invoicing, and compliance.
- Deliver a consistently positive customer experience through clear communication and reliable follow-through.
- Keep meticulous records of sales activity, forecasting, and customer interactions—nothing slips through the cracks.
- Help with Customer Support such as lost account credentials, etc.
- Produce periodic reports on renewals, pipeline status, and key sales metrics.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
