Sales and Office Administrator

Irvine School of Music•Irvine, CA

12d•$21 - $25•Onsite

About The Position

Are you a driven, personable, and professional team player with a passion for sales, customer service, and administration? Are you looking for long-term career growth in a role where your contributions truly make a difference? Join Irvine School of Music's front desk team, where you’ll play a key role in student enrollment, retention, and school operations, including concerts and special events! About Us: Irvine School of Music, established in 2004, has been voted Irvine’s #1 Music School by Parenting OC, has received special recognition from Irvine Mayors Farrah Khan and Sukhee Kang for exceptional contribution to music education and music student enrichment opportunities in the OC community, and is growing - we serve nearly 600 students that come in for weekly private and group lessons! We are dedicated to offering high-quality music education while nurturing a welcoming and creative environment for students and staff alike. Our students have performed at prestigious venues - including Carnegie Hall, Kennedy Center, Segerstrom Center for the Arts, and Colburn School - and we are looking for new team members to help us continue our growth! Why You Should Apply: Be part of a team that values long-term career growth Competitive pay starting at $21-$25/HR DOE + performance-based bonuses. Part time and full time options available. Full-time benefits (PTO, health insurance, and paid holidays) Sales bonuses to reward your hard work in growing our enrollment and preventing withdrawals A rewarding, fast-paced environment where your contributions directly impact students' success. You are highly organized and thrive working independently following initial training. Shifts Available: Tuesday-Saturday Weekday hours: 3:15 PM - 9:15 PM Weekend hours: 8:45 AM - 5:15 PM (first priority shift) or 1 PM - 7 PM (second priority shift) Must be able to work Saturdays This role requires consistent availability, as reliability is key to supporting students and families. Must be able to work Sunday quarterly events, including Open Houses and Winter and Summer Concerts held at local venues

Requirements

You sound great on the phone enjoy working with sales scripts and are confident in making calls to secure registrations
You’re great at multitasking, keeping things running smoothly, keep up with lots of details, and ensuring accuracy in all tasks - and thrive in a fast paced environment!
You have a flair for social media content creation and proficiency in Canva, Google Suite, and all things MacOS
You thrive on achieving sales targets and are motivated to excel
You love working with people, building relationships, and providing excellent customer service
You are punctual and reliable, take initiative, follow through, and bring energy to everything you do
Outgoing and Great with kids and parents
Excellent communicator (verbal + written)
Fast, reliable, and detail-oriented
Loves music, education, and working with a team
Comfortable juggling tasks and solving problems with a smile
Ideal Work Experience includes administration, retail, sales, customer service, restaurant, phone customer support, bank teller, salon, medical office, and hospitality.

Nice To Haves

Experience and enthusiasm for data analysis and audits on Google Sheets
Experience and enthusiasm for planning and working events
Speaks Mandarin and English fluently as we have many families that speak both (preferred but not required)
Preference given to candidates who have experience and enthusiasm for contributing to all ISM social media platforms - IG, Facebook, YouTube, TikTok, Google Places
An enthusiasm for photography to capture happenings in school for social media

Responsibilities

Soft Phone and In-Person Sales
Use sales scripts to convert leads who’ve already heard about the school, and meet monthly enrollment goals
Confidently make follow-up calls and engage with prospects
Conduct facility tours and develop rapport with clients, emphasizing the value of music education
Customer Service & Administrative Support
Be the welcoming face of ISM—greet families warmly and by name, build relationships, and provide top-notch service
Retain existing clients/prevent withdrawals by being very knowledgeable about our programs, and meeting monthly drop goals
Schedule students, process billing, and handle administrative tasks utilizing Opus1.io CRM software
Keep the school at retail standards; take the lead in keeping the school tidy
Processing paperwork and various administrative tasks with strong attention to details and accuracy
Run errands and stock supplies
Social Media & Marketing Support
Assist in content creation for our social media platforms to promote school events and student achievements
Use Canva, Google Suite, Instagram tools, MacOS tools to create flyers and marketing materials
Concert, Event, and Community Coordination
Help plan and work concerts, recitals, open houses, and special events
Handle event logistics, scheduling, and parent communication
Ensure smooth backstage operations and a great experience for performer
Attending Chamber of Commerce events as Brand Ambassador
Take initiative in getting things done at both the school and concert venue during concert weeks as they are busy and you must be flexible enough to work additional hours outside of your availability during these event weeks
Assist with the coordination of concerts and special events