Sales and Marketing Coordinator - North America

Röchling Medical•Rochester Hills, MI

5d•Hybrid

About The Position

At Röchling Medical, we're united by a shared purpose: improving lives through innovation in health. As a trusted partner to leading pharmaceutical, biotech, and medical device companies around the world, we develop customized products and solutions that help advance patient care and save lives. With over 1,300 team members across six locations in Europe, North America, and Asia, we bring together a diverse range of expertise in plastics and metalworking to support critical applications in pharmaceuticals, diagnostics, and medical technology. What drives us? A deep passion for health – and a belief that meaningful work happens when everyone’s contribution matters. Joining our team means shaping the future of healthcare with purpose, collaboration, and a commitment to making a difference.

Requirements

High School Diploma or GED.
Minimum of 2 years’ experience in a Sales and Marketing role.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have valid driver’s license.
Proficient in Word, Excel, Access, PowerPoint, Project, and Outlook.
CRM interaction is essential.

Nice To Haves

Demonstrated ability to interpret data and draw meaningful conclusions.
Strong problem identification and resolution skills.
Team player with excellent interpersonal skills and ability to develop strong relationships with internal and external parties.
Exceptional verbal and written communication, listening skills and presentation skills.
Possess a strong attention to detail, ability to multi-task and prioritize activities.
Self-starter with the ability to work independently, possess a strong ability to set priorities, solve problems and maintain grace under pressure.
ERP experience helpful in a manufacturing setting

Responsibilities

Support strategies to grow market share in new and existing markets and generate brand loyalty.
Manage and maintain the RFQ process and database with regular reporting of pipeline activities and trends.
Travel to and visits with customers as needed for strategic feedback and relationship building will be required.
Supports team with traditional marketing functions, tradeshows, trade associations, public relations, website maintenance.
Supports all customer-facing activities of the company including drafting/creating sales quotes and proposals.
Assist and support Sales and Marketing Lead generation efforts by leveraging market research and performing early stage prospecting activities.
Attend industry-sponsored conventions and conferences.
Manage day-to-day administrative functions in support of sales and marketing initiatives.
Identify and assess customers’ needs to achieve customer satisfaction.
Process orders and quotes from receipt to shipment as they are received, completed or changed.
Manage incoming correspondence from customers and the sales department.
Generate sales leads by following up sales and sample shipments, and maintaining up-to-date and accurate web content.
Communicate freely with Operations, Quality, and other departments to stay updated on product knowledge in order to provide accurate, valid and complete information using company communication procedures, guidelines, and policies.
Handle customer complaints, providing appropriate solutions in a timely manner, and following up to ensure resolution.
Serve as backup for Customer Service Representative