Sales and Marketing Coordinator

HEI Hotels and Resorts•Chicago, IL

10d•Onsite

About The Position

Assist the Sales Team in the administrative functions required for effective hotel sales and management. This role also involves supporting the coordination and execution of hotel marketing campaigns, promotions, packages, and seasonal activations. The ideal candidate will help develop and distribute email marketing campaigns, plan social media content, and coordinate with various teams and partners for content creation and marketing projects. Additionally, the role includes maintaining marketing asset libraries, updating collateral, assisting with marketing activations, and tracking campaign performance. The position requires ensuring marketing materials adhere to brand standards and conducting competitive research.

Requirements

Hotel experience preferred.
Basic administrative knowledge such as business letters, formats, and telephone etiquette.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
Ability to access and accurately input information into a computer using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
Ability to set-up and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
Take booking inquiry information via phone and prepare proper paperwork.
Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
Exercise decision making skills to direct caller’s request.
Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
Handle individual reservations for VIP clients.
Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Assist with the coordination and execution of hotel marketing campaigns, promotions, packages, and seasonal activations.
Assist with the development and distribution of email marketing campaigns, including gathering content, maintaining distribution lists, proofreading, and coordinating approvals.
Assist with social media content planning by gathering hotel updates, photography, video, event information, and other content for scheduled posts.
Assist with the coordinating with internal teams, photographers, videographers, agencies, and other partners to support photo shoots, filming, content creation, and marketing projects.
Assist with maintaining the organized libraries of hotel photography, video, logos, brand assets, menus, sales collateral, and other marketing materials.
Assist with updating hotel collateral and promotional materials to ensure information, pricing, imagery, and branding remain current.
Assist with the marketing activations, influencer visits, media stays, partnerships, special events, and on property promotional opportunities.
Assist with tracking marketing campaigns, promotions, social media initiatives, and other projects to ensure deadlines and deliverables are met.
Assist working with the hotel departments to identify upcoming events, experiences, F&B offerings, packages, and other opportunities that can be promoted.
Assist with ensuring marketing materials following hotel, Luxury Collection, Marriott, and applicable brand standards.
Assist with competitive research and gathering information on local events, market trends, promotions, and competitor activity.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.