Sales and Marketing Assistant
About The Position
Equinox Hotels aims to be the ultimate hotel destination, fusing substance and style to offer a 360-degree lifestyle experience for high-performance travelers. The Sales and Marketing Assistant will play a crucial role in maintaining an upbeat and helpful demeanor, utilizing excellent organizational skills to ensure the smooth operation of the sales department. This position serves as the primary communications hub for the department, facilitating the flow of information internally and externally with fellow departments, customers, and vendors. The assistant will specifically support the Transient Team, including Leisure and Corporate travel, by inputting data, maintaining spreadsheets, and generating reports to help the department achieve its targets. A keen eye for detail and a passion for order are essential for maintaining meticulous records, welcoming guests professionally, and handling requests promptly.
Requirements
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to think quickly and act appropriately in emergency situations.
- Perform well under pressure situations, time demands, and work overtime when needed.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Must demonstrate strong computer skills including Microsoft Suite, Delphi, HMS, CVENT, Hotelligence.
- Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).
Nice To Haves
- 1-2 years of experience in hospitality sales or services.
- Bachelor's Degree or equivalent vocational training.
Responsibilities
- Entering client and rooming information into HMS and Delphi
- Completing contracts and proposals
- Respond to client correspondence and special requests and obtain final details, dates, times, and hotel room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Qualifying/assigning leads
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisors of major problems, complaints, disturbances, or dissatisfied clients.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Submitting requisitions (POs)
- Assist the Sales Managers with researching potential clients, and sending out information to qualified leads
- Administrative duties: answering telephones, sending correspondence, preparing VIP notices, etc., as required.
- Site Inspection Forms.
- VIP tracking and control.
- May coordinate outside vendor service's needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
- Perform data analysis duties on behalf of the Department including weekly, monthly sales performance and pace reports. Data to be compiled utilizing formats and standards set forth by the Department.
- Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
- May be assigned other duties at the discretion of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
