Kelley Auto Mall of Decatur Sales and Leasing Consultant

Kelley Automotive Group LLC•Decatur, IN

8d•Onsite

About The Position

The Sales and Leasing Consultant is the primary contact between the sales department and the customer, responsible for maintaining customer enthusiasm for Kelley Auto Mall's products and services. This role involves learning and executing a non-confrontational selling process, conducting demonstration rides, prospecting for new customers, and ensuring customer satisfaction throughout the sales and delivery process. The position also requires maintaining a clean work area and company vehicles, and actively participating in professional development to stay knowledgeable about products and industry ethics.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license and a good driving record.
Professional personal appearance.
Good judgment and motivation.
Good communication skills with customers.

Nice To Haves

Some college preferred.

Responsibilities

Serve as the primary contact between the sales department and the customer.
Maintain customer enthusiasm for products and services.
Learn and present the non-confrontational selling process to every interested customer.
Deliver vehicles personally as directed by the supervisor.
Work assigned shifts.
Conduct a demonstration ride for every customer.
Prospect for customers using telephone, email, direct mail, personal contacts, and referrals as directed by your supervisor.
Introduce every management-approved sold customer to the financial services manager.
Log all customer information into the CRM system as required by your supervisor.
Assist in proper vehicle display both inside the showroom and on the display lots.
Attend all scheduled sales meetings.
Help resolve any challenges a customer might have before and after a delivery.
Greet all customers promptly and courteously upon their arrival at the dealership.
Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.
Believe and live the Kelley Automotive philosophy both on and off assigned shifts.
Maintain work area in a clean and uncluttered fashion, free of personal effects.
Keep company demonstrators clean and presentable at all times, including adhering to a no-smoking policy in company vehicles or on any Kelley campus.
Straighten and keep neat the product brochure area when needed and time permits.
Straighten lot and remove snow from vehicles as directed by Management.
Attend training programs as required by management.
Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by competitors.
Know, understand, and practice the ethics of the auto industry.