Sales and Farm Operations Manager

Jewish Family Service of Colorado•Denver, CO

2d•Hybrid

About The Position

This account management and customer interface role drives growth and maintains relationships with new and existing customers for the greenhouse, outdoor garden, and community activity planning. Responsible for all sales and account management phases, ensuring customer relationships are solid and that the JFS Altius brand is well represented in the marketplace. Main point of contact with JFS Weinberg pantry. Knowledge of sales plans, building customer relationships, invoicing/ordering/payment, and product delivery. Altius Farms delivers primarily in the Denver metro area, with several customers outside of the area. Responsible for sales and customer satisfaction, and data analytics for sales and marketing. Together with the Farm Manager, supports greenhouse operations activities as needed.

Requirements

General knowledge of restaurant operations, farmer’s markets, CSA, and direct-to-consumer retail sales.
Hard-working, detail-oriented person with a passion for sales, healthy lifestyles, and sustainability.
Effective written and verbal communication abilities. English required.
Understanding sales plans, ordering, business development, and customer relationship management.
Confidence in troubleshooting problems across greenhouse operations and customer relationships.
Familiarity with sales tracking and customer relationship management (CRM) tools, Microsoft Office Suite, and other software applications useful in marketing, sales, promotions, and social media outreach helpful.
A valid driver’s license, access to reliable transportation, and proof of auto insurance are required.
Employees must maintain a driving record that meets agency insurance requirements and be able to travel to multiple sites or community locations as part of regular job duties.
Completion of the primary COVID-19 vaccination series (per CDC guidance) is required before the start of employment.

Nice To Haves

Preferred bachelor's degree in marketing, sustainability, or related field, or equivalent experience.
Preferred experience with food safety.
Preferred prior sales or account management experience.

Responsibilities

Coordinates with external partners, Weinberg Pantry Manager and restaurant chefs to convey product availability for the week, and to take orders.
Ensures orders are correctly processed and packaged.
Links daily and weekly sales plans to daily and weekly harvest plans, collaborating with the Farm Manager.
Balances available product across standing orders, incoming orders, and priority customers.
Resolves customer issues and questions diplomatically, involving members of the JFS Altius Team, as necessary.
Maintains contact with our customer base, growing accounts, and contacting/closing prospective customers.
Leads operations/sales stand-ups and weekly team meetings.
Responsible for inventory management and purchasing
Works with JFS Event Planning Director, collaborating on garden events and tours of the farm.
Works with JFS Volunteer Services team on volunteer requirements and scheduling.
Works with JFS Marketing to promote social media programs for the farm, collaborating with the Social Media Manager on content, messaging, and timing.
Identifies product/crop rotations seasonally (spring/summer and fall/winter) by speaking with customers, prioritizing, and communicating with Farm Manager.
Researches and understands the current environment in the Denver restaurant and grocery market.
Supports the COO in matters related to JFS Altius Farms' business operations, communicating financials.
Other duties as assigned.