Sales and Customer Support Specialist

C0001225248P•Mesa, AZ

41d•Hybrid

About The Position

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. We are looking for a Sales and Customer Support Specialist to join our Sales and Services Team. In this role, you will support site account managers in driving current and new sales opportunities, provide timely customer support in line with Metso processes and policies, and contribute to collaborative planning for key accounts. You will help deliver strong customer outcomes by acting as a liaison between customers and internal teams. You will report to the Services Inside Sales & Contract Manager. This role is based in Mesa, Arizona, with hybrid working options available. You will join a team of Sales and Customer Support professionals focused on customer support, sales coordination, and stakeholder collaboration. Our team plays a key role in supporting account growth, strengthening customer relationships, and ensuring smooth coordination across sales and service activities, with a shared focus on delivering responsive, high-quality support. We collaborate closely with customers, site account managers, customer service teams, and other internal stakeholders. Our ways of working emphasize open communication, teamwork, accountability, and continuous improvement.

Requirements

Experience in customer relationship management, sales support, or a related field.
Strong communication skills and the ability to work effectively with diverse internal and external stakeholders.
Ability to manage multiple priorities in a fast-paced and complex environment.
Strong interpersonal, negotiation, and relationship-building skills.
Business literacy and sound judgment in supporting customer and sales activities.
Proactive, flexible, and customer-focused approach to problem-solving and support.

Nice To Haves

Working knowledge of SAP and CRM systems
Experience supporting global or international business needs

Responsibilities

Support site account managers in identifying and advancing current and new sales opportunities.
Coordinate planning activities across customer planners and buyers, Metso team members, and order management services.
Provide timely customer support and communicate critical information in line with company processes and policies.
Participate in customer meetings and site visits to build strong relationships and understand customer needs.
Support warranty resolution activities in partnership with customer service teams.
Maintain accurate installed base information and related customer data.
Contribute technical and cost input to sales cases and proposals.
Identify continuous improvement opportunities and support special projects based on business needs.

Benefits

Access to wellbeing programs, occupational healthcare, and supportive services.
Competitive compensation and performance-based incentives.
Hybrid working options to support balance and productivity.
Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
A caring, collaborative, and inclusive workplace committed to helping you thrive.
Competitive benefits plan
Healthy living rewards
Mental wellbeing services
Annual leave starting at 15 days per calendar year
Engagement surveys
Global incentive program tied to business and performance targets