Customer and Administrative Support Specialist

Aludec USA•Eden Prairie, MN

7d•$0 - $21•Onsite

About The Position

Our growth would not have been possible without our dedicated and talented people. We appreciate receiving expressions of interest and professional information of candidates who wish to contribute to the success of our customers. "BE CREATIVE TO BE UNIQUE". To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Prior experience in a manufacturing environment is preferred. Prior customer service experience desired.

Requirements

2+ years of customer service experience, with preference given to those with a manufacturing background
Strong MS Excel experience is required
Some proven customer support experience or experience as a client service representative
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively

Nice To Haves

Prior experience in a manufacturing environment is preferred
Prior customer service experience desired

Responsibilities

Receive and enter all customer orders
EDI Management-Ensures proper running of MRP and resolves issues with customers and internally
Main customer contacts
Effectively communicates all changes in releases to the scheduling dept. for analysis and resolution
Advise management on concerns in meeting customer on-time delivery
Daily customer portal management
Respond to large amounts of incoming emails
Other duties as assigned by the manager