Sales and Customer Service Associate - Sales Champion
About The Position
The NOW Massage boutique is seeking a Sales and Customer Service Associate, internally known as an Experience Guide. This role involves creating great experiences for guests, selling memberships and enhancements, and educating customers on the benefits of regular massage within a zen-like environment. The Experience Guide is responsible for the overall guest experience, including greeting and assisting guests, booking appointments, customizing massage experiences, handling payments, maintaining the reception area, and ensuring seamless daily operations. The company emphasizes a culture of self-care, kindness, and authenticity, aiming to provide a positive and supportive team environment.
Requirements
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Sales and service-related experience required.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
- Possess problem solving and troubleshooting skills.
- Must be a team player.
Nice To Haves
- Sales experience
- Experience in retail, membership sales, hospitality, or similar customer-facing roles where sales goals were met.
Responsibilities
- Provide top level service for guests and team members.
- Warmly greet and check-in guests.
- Actively drive membership, enhancement and gift card sales.
- Share passion for services, memberships, and retail offerings by educating guests.
- Accurately and effectively book, edit and cancel massage appointments.
- Open/close boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with leadership team to ensure best practices and foster innovation.
Benefits
- Paid training
- Product and membership sales commission in addition to hourly pay
- Paid Time Off
- Free massages
- Friends and Family discounts
- Employee discounts
- Health insurance (for full time employees)
- Aesthetically-inspiring work environment
- A positive and supportive team and company
- An environment where diversity is celebrated
- Snacks, coffee and tea in the break room
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
