Sales and Customer Service Associate - Sales Champion
About The Position
Love sales and creating great experiences for people? Join our team at The NOW Massage boutique. We're looking for someone with sales experience who can connect with guests, sell memberships and enhancements, and help people discover the benefits of regular massage—all in a beautiful, zen environment. As our Sales and Customer Service Representative (we call it Experience Guide internally), you'll greet guests, customize their massage experience, and use your sales skills to share the magic of our memberships and services. You'll handle everything from booking appointments to checking guests out, all while keeping the good vibes flowing. We're Looking For: Someone with sales experience who's naturally good with people and knows how to have genuine conversations that lead to sales. If you've worked in retail, membership sales, hospitality, or any role where you connected with customers and hit sales goals—Apply now! The Experience Guide is responsible for the guest experience, selling memberships and enhancements, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Embrace a culture that promotes The NOW brand truths – Live in the Now, Kindness Is Magic, Care for Those Who Care for Others, Authenticity Always.
Requirements
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Sales and service-related experience required.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
- Possess problem solving and troubleshooting skills.
- Must be a team player.
Nice To Haves
- Sales experience
- Worked in retail, membership sales, hospitality, or any role where you connected with customers and hit sales goals
Responsibilities
- Provide top level service for guests and team members.
- Warmly greet and check-in guests.
- Actively drive membership, enhancement and gift card sales.
- Share passion for services, memberships, and retail offerings by educating guests.
- Accurately and effectively book, edit and cancel massage appointments.
- Open/close boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with leadership team to ensure best practices and foster innovation.
Benefits
- Paid training
- Product and membership sales commission in addition to hourly pay
- Paid Time Off
- Free massages
- Friends and Family discounts
- Employee discounts
- Health insurance (for full time employees)
- Aesthetically-inspiring work environment
- A positive and supportive team and company
- An environment where diversity is celebrated
- Snacks, coffee and tea in the break room
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
