Sales and Client Experience Specialist
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales and Client Experience Specialist within PNC's Retail Bank organization, you will be based in Boca Raton, Florida. Bilingual Spanish Preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels. Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences. Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps . Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives. Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Requirements
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Nice To Haves
- Bilingual Spanish Preferred
- Account Management
- Competitive Strategies
- Customer Experience (CX)
- Negotiation
- Operations Management
- Strategic Planning
- Decision Making and Critical Thinking
- Effective Communications
- Influencing
- Knowledge Of Sales Channels
- Planning and Organizing
- Products and Services
- Program Management (M0260)
- Sales Function
- Strategic Sales Planning
Responsibilities
- Supports sales and customer experience strategy execution.
- Is accountable for tactical execution in one or more channels.
- Supports the development of tactics aligned with strategic priorities.
- Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
- Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps.
- Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
- Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders.
- Monitors, observes and coaches at the front line.
- Communicates results and best practices, and makes recommendations to management.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
