Client Experience Specialist

Intertek•United States,

1d•$60,000 - $70,000•Remote

About The Position

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Client Experience Specialist to join our People Assurance team. This is a fantastic opportunity to grow a versatile career in SaaS. Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

Requirements

Bachelor’s degree (or equivalent combination of education and experience) with 2 to 4 years of experience in account management, client success, sales operations, or a similar client-facing role, preferably within a SaaS or technology environment.
Experience using CRM platforms and AI productivity tools (e.g., ChatGPT, Claude, Copilot) to support communication, organization, and workflow efficiency, with a willingness to continue developing these skills.
Strong organizational, time management, and problem-solving abilities, with the capacity to manage multiple priorities, adapt to changing deadlines, and work independently in a fast-paced remote environment.
Excellent customer service, communication, and technical skills; ability to travel up to 15% as needed; and authorization to legally work in the United States for this remote position.

Nice To Haves

Background in SaaS or technology-driven environments.
Exposure to CRM migration projects or data cleanup work.
Hands-on experience using AI tools to support client communication, data organization, or content drafting in a professional setting.
Ability to work cross-functionally with a variety of teams.

Responsibilities

Manage contract renewals by tracking upcoming expiration dates, preparing renewal documentation, and identifying at-risk accounts and growth opportunities for the Account Management team.
Support CRM migration efforts through data cleanup, record migration, QA testing, and maintaining accurate client and pipeline data throughout the transition.
Leverage AI tools to draft renewal summaries, contract recaps, follow-up communications, and routine client responses, ensuring all content is reviewed and personalized before delivery.
Provide day-to-day client support by resolving inquiries directly when possible, routing issues to appropriate internal teams, and assisting with support queue management.
Prepare client-facing materials, including renewal proposals, account summaries, check-in agendas, and other account management documentation.
Use AI and productivity tools to summarize meetings, client calls, and internal updates while identifying opportunities to improve processes through automation and AI-driven efficiencies.
Contribute to client retention, renewal, and satisfaction goals through proactive support, attention to detail, continuous learning, and execution of other assigned responsibilities.