Sales and Client Experience Specialist
About The Position
The Sales and Client Experience Specialist works within PNC's Retail Banking organization and supports the execution of sales and customer experience strategies. The role is accountable for tactical execution in one or more channels and supports developing tactics aligned with strategic priorities. It implements revenue-growth initiatives involving acquisition, growth, retention, and cross-channel experiences. The specialist observes and coaches frontline employees, identifies performance variability, and recommends ways for management to address performance gaps. The role directs development and delivery of readiness materials for sales and client experience initiatives and coordinates execution with key stakeholders. It monitors and communicates results and best practices and makes recommendations to management. The position is in-office and based in Phoenix, Arizona, or Temecula, California. Candidates must demonstrate customer focus and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.
Requirements
- Typically, a university or college degree and 3 or more years of relevant or direct industry experience.
- A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Demonstrate customer focus and the ability to use customer needs and satisfaction to inform customized customer solutions.
- Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
- Bachelor's degree listed under Education.
Nice To Haves
- Preferred skills include account management, competitive strategies, customer experience (CX), negotiation, operations management, and strategic planning.
- Certifications are often desired.
Responsibilities
- Support sales and customer experience strategy execution and tactical execution in one or more channels.
- Support development of tactics aligned with strategic priorities.
- Implement initiatives to grow revenue through acquisition, growth, retention, and cross-channel experiences.
- Observe and coach frontline employees, identify performance variability, and recommend ways to address performance gaps.
- Direct development and delivery of readiness materials for sales and client experience initiatives.
- Coordinate execution of sales and customer experience strategies and tactics with key stakeholders.
- Monitor frontline execution, communicate results and best practices, and make recommendations to management.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
