Sales and Client Experience Lead

PNC Bank•Charlotte, NC

7d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales and Client Experience Lead within PNC's Business Banking organization, you will be based in Florida, Georgia, Alabama, North Carolina, or Washington, DC. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors

Nice To Haves

Account Management
Competitive Strategies
Customer Experience (CX)
Negotiation
Operations Management
Strategic Planning
Decision Making and Critical Thinking
Effective Communications
Influencing
Knowledge Of Sales Channels
Planning and Organizing
Products and Services
Program Management (M0260)
Sales Function
Strategic Sales Planning
Higher level education such as a Masters degree, or PhD is desirable.
Industry experience is typically 8 + years.
Specific certifications are often required.

Responsibilities

Collaborates with senior leaders Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment.
Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership .
Develops strategies and tactics that proactively create readiness at the front line.
Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes.
Utilizes a defined governance process to prioritize strategic initiatives.
Ensures adequate capacity to support successful execution of business priorities.
Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
Leads and serves as subject matter resource for heads of products and channels in the line of business.
May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.