Sales Analyst, ZHL

Zillow

23h•Remote

About The Position

The Zillow Home Loans (ZHL) team provides customers with a streamlined option for their home financing needs, leveraging Zillow's home-buying expertise and technology to create an easier real-estate transaction experience. The Sales Analytics team is responsible for performance measurement, insight generation, product rollout effectiveness, development of new sales features, and day-to-day metric management for ZHL. Their scope includes ensuring the ZHL sales team effectively executes strategic and growth initiatives by supporting metric development, crafting objective business review storylines, and enabling sales managers to optimize performance using generated reports and insights. The team consists of versatile individuals capable of diving into cross-system integration logic with engineering partners and simplifying messaging for non-technical audiences. The Sales Analytics & Operations Analyst will serve as a technical analyst, owning the data logic flow for frontline reporting and enablement. This role requires expertise in understanding metric logic, tracing signals through the data model to source systems, and diagnosing metric anomalies as either bugs (to be solved with engineering) or features (to be communicated to frontline teams). The analyst will collaborate with centralized analytics and reporting teams to ensure consistency in insights and metrics, build requirements for data science, reporting, or engineering needs, and connect CRM tool usage with sales performance and productivity. Additionally, the role involves conducting ad hoc analyses to support strategic updates to metrics or target assumptions, providing objectivity as the sales operation scales.

Requirements

5+ years in an analytical role supporting operational teams
3+ years of experience communicating regularly with executive stakeholders
Strong bias for action and impact informed by your data insights
Ability to design and communicate your analytical roadmap to peers and stakeholders
Strong business acumen, communication skills and the ability to work cross-functionally and connect customer problems to business strategy
Expert in SQL and data visualization software and a data driven problem solver
Curious about data models, logic, and system integration assumptions with the ability to understand logic gaps and technical considerations in data modeling
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity to develop one’s subject matter expertise
Bachelor’s degree required

Nice To Haves

databricks experience a plus

Responsibilities

Develop an intake process for metric diagnostics, deep dive requests, or quantitative / analytical sales support
Gather reporting requirements from frontline managers, scope the needed requests for product and engineering partners, and communicate effective changes back to end users
Document metric definitions and support the development of a sales playbook to ensure consistent interpretation of KPI’s
Define new and refine existing input and output based performance metrics, driving our frontline teams to forward biased action
Partner with stakeholders to understand and clarify requirements to creatively solve complex business problems with analytic solutions
Conduct ad hoc sales analysis that informs assumptions into forecasting models / targets and also metric definitions to reduce nuance and improve clarity
Identify technical logic bugs that diminish integrity in metrics, working with data engineering partners to patch logic and communicating back with frontline teams on changes made
Proactively identify areas of opportunity in the sales motion, operational processes, and reporting suite to drive sales growth and productivity improvements
Collaborate and become a conduit between our sales team and technical teams to ensure alignment across what teams need and what is being built / worked on