Holland America Sales Agent – REMOTE - US
About The Position
Holland America Line is seeking passionate Reservation Sales Agents to work remotely and help guests plan unforgettable vacations. As a Reservation Sales Agent, you will handle inbound calls from Consumers and Travel Advisors, converting inquiries into bookings. You will sell cruises, upgrades, and add-ons using expert product knowledge and strong sales skills. Top performers have the potential to earn more as sales calls are prioritized for high-converting agents. This role is not eligible for candidates residing in AR, CA, DE, HI, ME, NH, NY, OK, OR, SD, VT, WA, WV & WY.
Requirements
- One-year minimum of sales experience
- Strong communication skills
- Passion for helping people
- Ability to work from home with reliable high-speed internet
- Basic computer proficiency
- High‑speed Cable or Fiber internet (no satellite or mobile)
- Minimum internet speeds: 50 Mbps down / 12 Mbps up
- Must use a hardwired Ethernet connection (Wi‑Fi not compatible)
Nice To Haves
- Travel industry or call center experience a plus
Responsibilities
- Sell cruises and travel packages directly to consumers and advisors
- Convert calls into bookings and maximize revenue through upselling
- Provide top-tier service and first-call resolution for reservation questions
- Work independently while hitting sales, quality, availability and adherence targets
- Leverage our tools to create exceptional guest experiences
Benefits
- $15/hour base + eligibility for monthly sales incentives
- Cruise travel benefits for you, your family, and friends
- Health and Welfare Benefits (Medical, Vision, Dental)
- 401(k)
- Employee Stock Purchase Plan
- All equipment provided
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
