Sales Advisor

The 1916 Company•Newark, DE

2d•Onsite

About The Position

As a Sales Advisor, you are the face of The 1916 Company for every client who walks through our doors. You will build lasting client relationships, guide clients through a curated and personalized buying experience, process transactions with precision, and help maintain a showroom that reflects the caliber of the brands we represent. Success in this role means every client leaves not just with a product, but with a memorable experience they'll want to repeat.

Requirements

1–3 years of luxury retail sales experience; jewelry and watch experience strongly preferred
Demonstrated passion for luxury goods, craftsmanship, and client service
Entrepreneurial self-starter with strong initiative and follow-through
Strong written, verbal, and quantitative/analytical skills
Proactive and energetic, with a results-oriented mindset suited to a deadline-driven environment
Skilled at managing multiple client relationships simultaneously; strong team player
Motivated, tenacious, and resourceful — works independently and persists through challenges
Excellent interpersonal and communication skills
Strong organizational and time-management skills; able to prioritize and juggle multiple tasks under tight timelines
Flexible and adaptable to evolving priorities and business needs
Accountable — takes ownership of results and how they are achieved
Available to work weekends, holidays, promotional events, and other peak retail periods

Responsibilities

Deliver an exceptional client experience by building rapport, understanding each client’s needs, and recommending the right products and services through consultative selling
Develop and maintain an active client book through personalized outreach that builds long-term relationships and repeat business
Support in-store and external events by inviting and communicating with your personal client base
Contribute to a positive, collaborative team culture through professionalism, integrity, and a solutions-oriented approach
Build and continuously expand product knowledge across all watch and jewelry brands carried by The 1916 Company through company-provided training and self-directed learning
Stay informed on industry trends, brand heritage, and market changes to serve as a knowledgeable, trusted advisor to clients
Process cash, credit, and other transactions accurately, honestly, and in compliance with company policy
Operate the company’s proprietary point-of-sale system accurately and independently.
Follow all security, loss prevention, and safety protocols to protect clients, associates, and inventory
Keep the workspace and showroom clean, organized, and presentation-ready at all times
Report to scheduled shifts on time and remain through the end of each shift
Complete additional duties as assigned